SaaS
Internal IT Ticketing System for your Organisation
Handle IT service requests with an automated internal ticketing system, improves team productivity for seamless employee support
Details

Why does your IT Team need a specialized help desk solution?
An IT ticketing system is a tool that centralizes end-user issues as "tickets". These allow teams to track, prioritize, and solve these tickets efficiently. The system organizes requests and ensures nothing slips through the cracks to bring more efficient solutions and enhance user satisfaction.

At the core of many companies lies a dynamic IT team responsible for maintaining systems, resolving technological issues, and driving innovation. However, they face numerous challenges, such as managing a high volume of requests, prioritizing tasks, and ensuring seamless communication.

For these teams, IT help desk software has become indispensable. It streamlines workflows, simplifies task management, and enhances communication. Letting IT teams focus on strategic issues rather than getting overwhelmed with routine tasks.

  • Workflow Automations
  • Approval Processes
  • Self-Service Help Center
  • 100s of Apps and Integrations
  • Omnichannel Communication
  • Cloud or On-Premise Deployment
  • Collaboration Tools
  • Internal Messaging
  • Full REST API
  • Unlimited Departments and Teams
  • Secure and Compliant Software
Highlights
  • Seamless Support Across Channels: Unify every channel in a ticketing inbox - email, chat, phone, Slack, Microsoft Teams, and contact forms are managed from a single platform
  • Simplify Requests with Deskpro Ticketing, by viewing all requests in one central unified ticket stream. Track conversations across every channel in one ticket with unified threading.
  • The Value of Deskpro AI: Automating customer support, by using Deskpro AI for Faster, Smarter Service
Categories
Complete IT service offering
Optimization Service
Strategy and Planning
Support
Pricing models
Tariff
DeskPro Teams - Perfect for small teams who need the essentials
Description
Get started with: ✱ Multiple inboxes with all channels ✱ Chatbots ✱ Help Center ✱ Brands ✱ Workspaces ✱ Apps & Integrations ✱ Mobile App ✱ Reporting and Analytics ✱ Two-Factor Authentication ✱ Data Center Choice (US/EU/UK) ✱ Standard Support
Payment options
£29.00 / Month
Priced at per agent/month Cloud: Min 3 agents, paid Monthly or Annually. Further discount if paid annually.
Tariff
Professional - Ideal for growing teams who need extended support and limits
Description
Everything in Team, plus: ✱ Lite Agents ✱ Multi-Account ✱ Deskpro AI ✱AI Chatbots ✱ Voice Premium ✱ Review Channels ✱ Remove Deskpro branding from your Help Center and Chat. ✱Premium Support
Payment options
£59.00 / Month
Paid per agent/month Cloud: Minimum 10 agents, paid Monthly or Annually Further discount if paid annually
Tariff
Enterprise - Designed for large teams who need complete control and customisation
Description
Everything in Professional, plus: ✱ Data Center Choice (Global) ✱ Product Previews ✱ Quarterly Health Checks ✱ Security Reviews ✱ Sandbox ✱ Custom Contracts ✱ HIPAA ✱ Custom Feature Development ✱ Customer Success Manager ✱ Enterprise Support
Payment options
£99.00 / Month
Paid per agent/month Cloud:Min 25 agents, paid Annually Further discount if paid annually
Information by IONOS on the the usage of SaaS products
SaaS solutions are cloud-based software products provided by our partners on the IONOS Cloud. You can use these solutions directly in your browser, without worrying about the infrastructure.
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