SaaS
HR Help Desk Solutions for Streamlined Employee Support
Streamline your HR processes, enhance employee support, and improve efficiency by simplifying ticket management
Details

Internal help desk software for today's HR heroes
As human resource management challenges continue to evolve over the next few years, you need to invest in software that empowers you to make a real impact. Whether it's better recruitment processes or increasing employee engagement, there is more pressure than ever to deliver tangible value to the rest of your organization.

Our HR help desk software for internal teams brings together all HR support requests into a single, intuitive interface - regardless of whether it's over email, phone, or live chat. With Deskpro HR ticketing system, you can easily maximize the impact of your resources and improve internal help desk efficiency.

Internal knowledge base
A single version of the truth for all employees to reference.
Reporting
Align your team with your HR help desk using rich analytical insights.
Productivity
Utilize productivity tools to align processes with your HR ticketing system.
Security
Invest in a secure HR help desk whichever deployment option you decide.
Mobile
Support a digital workforce and enable HR teams to work anywhere.
Automation
Streamline internal HR processes and increase productivity.

Highlights
  • Seamless Support Across Channels: Unify every channel in a ticketing inbox - email, chat, phone, Slack, Microsoft Teams, and contact forms are managed from a single platform
  • Simplify Requests with Deskpro Ticketing, by viewing all requests in one central unified ticket stream. Track conversations across every channel in one ticket with unified threading.
  • The Value of Deskpro AI: Automating customer support, by using Deskpro AI for Faster, Smarter Service
Categories
Complete IT service offering
Content Management System (CMS)
Strategy and Planning
Support
Pricing models
Tariff
DeskPro Teams - Perfect for small teams who need the essentials
Description
Get started with: ✱ Multiple inboxes with all channels ✱ Chatbots ✱ Help Center ✱ Brands ✱ Workspaces ✱ Apps & Integrations ✱ Mobile App ✱ Reporting and Analytics ✱ Two-Factor Authentication ✱ Data Center Choice (US/EU/UK) ✱ Standard Support
Payment options
£29.00 / Month
Priced at per agent/month Cloud: Min 3 agents, paid Monthly or Annually. Further discount if paid annually.
Tariff
Professional - Ideal for growing teams who need extended support and limits
Description
Everything in Team, plus: ✱ Lite Agents ✱ Multi-Account ✱ Deskpro AI ✱AI Chatbots ✱ Voice Premium ✱ Review Channels ✱ Remove Deskpro branding from your Help Center and Chat. ✱Premium Support
Payment options
£59.00 / Month
Paid per agent/month Cloud: Minimum 10 agents, paid Monthly or Annually Further discount if paid annually
Tariff
Enterprise - Designed for large teams who need complete control and customization
Description
Everything in Professional, plus: ✱ Data Center Choice (Global) ✱ Product Previews ✱ Quarterly Health Checks ✱ Security Reviews ✱ Sandbox ✱ Custom Contracts ✱ HIPAA ✱ Custom Feature Development ✱ Customer Success Manager ✱ Enterprise Support
Payment options
£99.00 / Month
Paid per agent/month Cloud:Min 25 agents, paid Annually Further discount if paid annually
Information by IONOS on the the usage of SaaS products
SaaS solutions are cloud-based software products provided by our partners on the IONOS Cloud. You can use these solutions directly in your browser, without worrying about the infrastructure.
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